Showing posts with label libraries. Show all posts
Showing posts with label libraries. Show all posts

Monday, January 23, 2012

Libraries Support Read to Lead Task Force Recommendations


The following editorial, distributed to newspapers statewide, is by Rhonda Puntney, youth services and special needs consultant at the Lakeshores Library System and WLA's immediate past president.

The Wisconsin Read to Lead Task Force recently released important recommendations to improve literacy in Wisconsin by ensuring that each child can read by the end of 3rd grade. I applaud the attention to children’s literacy; after all, in my career as a youth services librarian and consultant to libraries, I have been connecting children with books and getting them excited about reading for many years.  As the immediate past president of the Wisconsin Library Association, I want to remind teachers and parents alike about important role that all school and public libraries and librarians play in developing literacy skills.

As a youth services consultant for a public library system in southeastern Wisconsin, part of my job responsibilities including coordinating summer library programming for our fifteen member libraries in Racine and Walworth Counties. I work with the libraries to encourage literacy for children and their families.  As any youth services librarian will tell you, a large part of what we do EVERY DAY is encourage children to read.

We begin encouraging reading at birth.  Most public libraries provide storytime programming for babies and toddlers, focusing on early literacy skills and modeling literacy behaviors for parents and caregivers to continue at home.  We then progress to programming for preschoolers, providing safe and nurturing environments and encouraging these children to continue building on their literacy skills.

In fact, Wisconsin has a rich history of providing such programming.  Public librarians in Wisconsin were among the first to provide library programming for school aged children as early as 1898.  And the Racine Public Library has the distinction of providing the first preschool time in the United States on February 10, 1932.  In 2010, programs provided by Wisconsin’s public libraries that were geared toward children had an attendance of over 1.6 million.  Summer library program attendance for children and young adults was nearly 500,000.

A study conducted in 2006 on the benefits of school library media programs commissioned by the Department of Public Instruction showed that student test scores at all grade levels were higher when the school libraries had full-time certified staff who collaborated with planning and teaching with classroom teachers.  And the role of school librarians in promoting literacy and instilling in children a love of reading cannot be dismissed.

I’d like to think the task force recommendations that encourage parental involvement were written with the school and public libraries in mind.  “Support should be given to programs that put books into the hands of low-income children and encourage parents and caregivers to read to children.”  Wisconsin’s librarians are already doing this, and we’ve been doing so for over 110 years.

It’s encouraging that Governor Walker, who chaired the task force, chose to promote the task force recommendations by reading in a school library. I trust that this is truly the beginning of a conversation about how libraries can work more closely with other educators to improve literacy in our state.

Rhonda Puntney Gould is the youth services and special needs consultant at Lakeshores Library System in Waterford.  She is the immediate past president of the Wisconsin Library Association; the 2011-12 President of the Collaborative Program, a grassroots organization that coordinates summer reading programs for all 50 states; and on the board of directors of the Association for Library Service to Children.

Thursday, October 20, 2011

Yet Another Measure Threatens the Common School Fund


Senate Bill 95, a school reform bill, threatens the Common School Fund by eliminating the current 25 percent limit on the amount of CSF money that may be used to purchase school library computers and related software.

The full Senate is scheduled to vote on this bill at 11:00 a.m. today, Thursday, October 20.

Please contact your senator right away and request an amendment to SB-95 that would remove the provisions in the bill that relate to the Common School Fund.  Thank you for your help!
Points to raise:

  • The common school fund is the major source of school library resources, both print and electronic. These resources are critical to a quality education for our students to prepare them for work and college.
  • It is important to uphold the constitutional intent of the Common School Fund for its intended purposes. School libraries in Wisconsin continue to be a cornerstone of a strong educational system.
  • Direct them to the updated Common School Fund recommendations and clarify what the funds can be spent on. This recently updated list takes into account the need for the purchase of learning resources in various formats. For example, Kindles are actually allowable outside of the 25 percent cap.
  • Cite the research that libraries staffed with qualified library professionals with strong collections of materials raise student achievement. Qualified library professionals are able to determine the appropriate resources for their library within the revised CSF standards.
HOW TO CONTACT YOUR SENATOR
BY PHONE: Call the legislative hotline toll-free at 1-800-362-WISC (9472) (266-9960 in the Madison area) to leave a message for your senator.  This hotline can also tell you who your State Senator is.

BY E-MAIL or PHONE:  Visit http://www.legis.state.wi.us/ and click on "Who Represents Me?"  After entering your address, your representative and senator will appear along with a phone number or link to email them.  If you send e-mail, include your name and mailing address in the body of the message, or your concerns may not be recorded.

Generally, senators' e-mail addresses use the following format:
Sen.Lastname@legis.state.wi.us  (example: Sen.Smith@legis.state.wi.us)
--Allison Kaplan and Kathy Sanders, Legislative Committee Co-chairs, Wisconsin Educational Media & Technology Association

Thursday, June 30, 2011

Ron McCabe: Libraries Play a Key Role in Education

This column, by WLA President-elect Ron McCabe, appeared in the Wisconsin Rapids Tribune on June 24.

In our democracy, everyone is allowed and encouraged to participate in the political, social and economic life of their community, state and nation. Public education is the most powerful means we have to encourage and enable this participation. Libraries play a vital role in this effort to create a more perfect union.

Education often begins in the classroom, but it doesn't end there. Libraries provide opportunities for lifelong learning that extend beyond the classroom and beyond graduation. Libraries allow us to share costly educational resources that we might not be able to purchase on our own. Today, networks of library cooperation expand this local sharing by providing access to library collections throughout the state and nation.

As president-elect of the Wisconsin Library Association, I am learning more everyday about the amazing contributions of libraries of all types to the education of the citizens of our state. Here are a few examples that relate to public libraries. I was surprised to learn that more people visit Wisconsin's public libraries every week than the Packers home game attendance in an entire season. There were 35.5 million public library visits in 2009. These visitors borrowed 65.6 million books and other materials that year.

Wisconsin is the No. 1 state in public library resource sharing. If all of the library materials borrowed from other libraries were purchased by home libraries, the Department of Public Instruction calculates the cost of these materials at more than $100 million per year. NorthStar Economics estimated the direct economic impact and the impact of Wisconsin public library services to be $753 million in 2008. In the same study, NorthStar estimated that the annual return per dollar of public tax support for Wisconsin's public libraries was $4.06.

The United States built the best system of public education in the world and the world's greatest economy. Since 1970, however, our country has declined in its educational performance compared to the rest of the developed world. In a recent international study, American 15-year-olds were ranked 15 of 34 nations in reading. Our students scored 17th in science and 25th in math. We cannot win the economic competition with other nations or even neighboring states if Wisconsin fails to provide a good education for its citizens. Supporting our school, technical college, university and community libraries contributes to the educational and economic success of our state and nation.

Wednesday, June 03, 2009

West Bend library board rejects request to limit access

On June 2, the West Bend Memorial Library Board rejected a citizen group's attempt to restrict access to a portion of the young adult collection. The Milwaukee Journal Sentinel reported that about 200 people appeared at the meeting, and about 60 individuals spoke to both sides of the issue for 2-1/2 hours. Ginny and Jim Maziarka, who formed an organization called West Bend Citizens for Safe Libraries, had asked the library board to remove books that they deemed inappropriate because of their sexual content and also requested that the library add faith-based books with "traditional heterosexual perspectives" or that were written by "ex-gay" authors. Another citizen group, West Bend Parents for Free Speech, was formed by Maria Hanrahan to support the library's policies and reject attempts at censorship.

Friday, May 29, 2009

GovInfoDay: Cynthia Etkin from U.S. GPO



Library Roles in Facilitating Open Access to Government Information
  • Federal Depository Library Program
  • NIH Public Access Policy
  • Transparency and Open Government Initiative - Pres. Obama's memorandum 1/21/09 - http://www.whitehouse.gov/open - http://recovery.gov/ - http://data.gov/
  • Letter from Public Printer to Pres. Obama 3/9/09 - support for initiative, offering assistance to carry out through FDLP and Public Law 103-40
  • Goals: FDsys as official federal govpub repository, Web2.0 functionality, public input into pending legislation, etc.

Marketing Government Information in Libraries

  • Librarians are not generally good at marketing - we think statistics are marketing
  • What is marketing?
  • "...an organizational function and a set of processes for creating, communicating and delivering value to customers and for manageing customer relationships in ways that benefit the organization and its stakeholders." - American Marketing Association, http://www.marketingpower.com
  • ... NOT just promoting
  • ... a strategy that ensures user needs continue to be met, and provides value to library users
  • ... Product (what we provide or COULD provide) + position (what we want users to believe about libraries and staff) + promotion (increase awareness)
  • Think about saying... "Members" and "Guests" instead of "users" or "patrons" or "customers" or "visitors"
  • Environment: we're competing for funding, space & resources
  • OCLC report 2008: "From Awareness to Funding":
  • ... perceptions of vs. support of libraries
  • ... "transformational" libraries more likely to get tax increase support than "informational" l ibraries
  • ... should target marketing messages to different segments of voting public
  • GPO Data Gathering for Marketing: 2007 Biennial Survey:
  • ... 67% of FDLP libraries hadn't surveyed users about quality of depository services
  • ... Though library staff are informed of new fedgov resources in many ways, the public is mainly informed through handouts and displays, some via events and articles.
  • FDLP provides:
  • ... materials to promote services and collections (posters, bookmarks, pamphlets, letterhead, graphics, PSAs)
  • ... pocket cards in Spanish
  • ... Vision/Values statement
  • ... Feedback form "button" you can put on your website
  • ... Marketing plan
  • ... Radio spots to share with campus stations
  • ... Videos - up on YouTube: "Easy as FDL: Free information, dedicated service, and limitless possibilities," "GPO takes to the streets" (asked people if they knew what a federal depository library was, what their favorite government publication was, and what they think of when they hear "library")
  • Image: pyramid of collections, services, & communications = collaboration/flexibility to provide access to depository materials
  • We want:
  • ... your success stories
  • ... tips about what works and doesn't work
  • ... quantitative data (website usage, materials dispersed, collection usage changes)
  • ... you to use AskGPO
  • Developing a Library Partner Relations Program, will collect data for benchmarking success - working with OutSell consulting firm

Comment: It would be nice if the videos were customizable to our local libraries.

Comment: We can't fix all the ignorance that U.S. citizens have about their government :)

Question: Are the radio spots only suitable for campus stations, or also community radio? A: I haven't listened to them yet, but community stations would be fine.

Question: How does GPO foresee changing, in this changing library environment? A: Many of our policies are actually written as laws, so slow to change. Picking low-hanging fruit. Streamlining needs & offers (disposition).

Comment: I see a danger of libraries dropping out of the program, if GPO doesn't make radical changes. A: We've all been thinking about it - our hands are tied, and unfortunately it may take a mass dropout to change things. I can't tell you to lobby.

Comment: There would need to be a library consensus on needed changes. Last time (1998), the photocopier lobby nixed it. There are always some people in Congress who say we don't need the Congressional Record at all. A: At Tampa meeting, we asked "If you could change 1 or 2 things about Title 44, what would you change?"

Comment: If it's all online, what is left? Provide internet access to the public, and staff who understand the landscape/organization of government information. Unfortunately, libraries will probably stop hiring people to provide that expertise. In Wisconsin, the universities have a long tradition of serving the entire state. But northern Wisconsin does not have high-speed internet.

Cynthia: We're told "our collection isn't getting used." So we ask them, "are you promoting it?" But not always enough staff to do so.

Cynthia: We're waiting for a report on the minimum number of documents recommended per state, under various conditions.

Comment: I'm happy that I'm not needed to answer the simple questions anymore, but to still be there to help with the in-depth research questions.

Comment: There's still a role for trustworthy, .gov information. Though patrons don't always know where the information is from - they think it's from Google.

Cynthia: The courts are starting to accept documents beyond just the media and government.

Cynthia: Version control is going to be built into the online repository system. The URL will go to the agency website, unless it changes, when it will revert to the archived copy.

Friday, April 24, 2009

WAAL09: We're from the Government and We're Here to Help! : Reference and Loan Library Services for Academic Libraries



"We're from the Government and We're Here to Help! : Reference and Loan Library Services for Academic Libraries"
Martha Farley Berninger, Abby Swanton, Lisa Reale, and Vickie Long
Reference & Loan Library, DPI - http://dpi.wi.gov/RLL

BadgerLink:
-- Appreciate getting credit for database links (ex: "provided by BadgerLink" or logo)
-- Access is via IP address or library card barcode ranges (please provide both to Badgerlink), or other as needed
-- New: Federated searching across all EBSCOhost and Proquest databases, (and WisCat for licensed libraries)
-- Support: online form for tech support & promotional materials (bookmarks, posters)

WisCat:
-- Since 1980s - resource-sharing tool for ILL, MARC record sharing
-- Z39.50 compatible
-- Includes public, academic, and medical library catalogs, (and Minitex - Minnesota catalogs?)
-- For past year, ISO connection with Illiad for UW-Madison libraries (GZM) brokered by WILS
-- Splash page is customizable, with up to 4 RSS feeds, calendar message of the day
-- "L" list libraries only - can't afford others

Wisconsin Digital Archives - http://cdm15011.contentdm.oclc.org
-- WI Document Depository Program - http://dpi.wi.gov/rll/inddep.html
-- Academic and public libraries
-- Some docs are born digital and only exist online
-- Authoritative, long-term access
-- Primary access is via OPACs - all records in WorldCat, WisCat, MadCat, LRBCat, FirstSearch
-- Collection: hot topics, statistics, task forces, final reports
-- All are assigned WiDoc numbers
-- Open to suggestions for documents to add
-- Not archived: public records, databases, private info (intranets), print that hasn't already been digitized, entire websites (tho can do *parts*)
-- RSS feed or Monthly lists sent to libraries since 2005 - http://salcat.dpi.wi.gov/refloan/indship.asp

Reference Services:
-- AskAway = chat for all public libraries & paid institutions, email for paid institutions - not encouraged to be linked as primary service
-- Backup reference (phone, email, mail) - all WI residents / libraries
-- Songbook database - links into WisCat
-- Library directory
-- Automobile service manuals (coming soon)
-- Access to Dialog, WestLaw, Lexis-Nexis

Questions:
-- Plans to add more databases to Badgerlink? Answer: COLAND recommendation was to enhance access, but waiting to hear about funding.

WAAL09: Fake it 'til you make it with government documents



"Fake it 'til you make it with government documents"
Nancy Mulhern, Wisconsin Historical Society
Michael Current, UW Lacrosse

Usa.gov (was First.gov)
-- Top choice for starting points
-- Yahoo type subject directory
-- Official search engine for free government websites (plus images, news, maps...)
-- Faceted search
-- For popular, current information retrieval

Wisconsin.gov
-- News
-- Subjects
-- Agency index
-- Search engine
-- For popular, current information retrieval

Google.com/unclesam
-- Searches .gov, .mil, and other U.S. federal, state, and local (?) sites
-- May use less now that Usa.gov is so good
Catalogs:
-- CGP: Catalog of U.S. Government Publications = http://catalog.gpo.gov (was "the monthly catalog") - supposed to include all pubs back to 1976 - use Ex Libris' Aleph software - SuDoc sorting works!
-- Worldcat.org, WisCat, BadgerCat
-- Local library catalog

Official access:
-- www.GPOaccess.gov - supports their own staff too - documents by government branch - moving over to FDsys (Federal Digital System) which is already live - full text search (faceted) of unaltered official versions - currently back to ~1994

Country information:
-- CIA World Factbook - https://www.cia.gov/library/publications/the-world-factbook - updated at least annually
-- State Dept. Background Notes - http://www.state.gov/r/pa/ei/bgn - update data provided
-- Library of Congress Country Studies (formerly Army Area Handbooks) - http://lcweb2.loc.gov/frd/cs - most were last updated in early 1990's

Statistics:
-- FedStats - http://www.fedstats.gov - homepage doesn't look like much - by topic, geography, agency - search function
-- Statistical Abstract of the United States - http://www.census.gov/compendia/statab - lots more than statistics - annual, all online back to 1879 - summary data for social/political/economic - pulls in data from other organizations (ex: Am Vet Med Assn = pet ownership)

Strategy:
-- Think of the associated agency, not individual "author"
-- Challenge: what did the government call it?
-- Tutorial: http://www.library.ucsb.edu/ala/tutorials/agency.html
-- State gov agencies usually mirror fed gov

Census:
-- American Fact Finder - http://factfinder.census.gov - multiple variables - only 1990 and 2000 - "custom table" - slow between 10am-2pm
-- Historical Census - http://fisher.lib.virginia.edu/collections/stats/histcensus - different questions were asked each time - ex: in 1940, how many people were born in Rumania, by state/county?

Other:
-- State Information - http://wikis.ala.org/godort/index.php/State_Agency_Databases
-- Wisconsin - http://www.getfacts.wisc.edu/?geo-mcd - from UW-Madison Applied Population Lab - multivariable - to municipality/tract/block group/basin/watershed (unless privacy could be invaded, for 72 years)
-- Bureau of Labor Statistics - http://www.bls.gov - ex: Unemployment: Mass Layoffs, CPI Inflation Calculator
-- Science.gov - http://wwww.science.gov - "Usa.gov for science" - includes Agriculture, Food, Biotechnology, Animals, Plants, Ecology, Genetics... - faceted results - includes Agricola and PubMed article records

Historical Laws & Congress:
-- Keep in mind that agency names change, and come in/out of existence
-- Century of Law Making - http://lcweb2.loc.gov/amem/amlaw - (1774-1875) - digitized documents - search function
-- Thomas Congressional Information - Library of Congress - http://thomas.loc.gov/cp111/cp111query.html
-- Google Book Search - Google afraid of being sued for posting government info after 1923 even though it isn't copyrighted - can still get limited preview or snippet -
-- WorldCat.org - more historic documents being added

Faking it:
-- Resources above
-- Agency approach
-- Robust referral to gov doc specialist - WHS, UW-Madison Memorial Library, Milwaukee Public Library

Monday, July 21, 2008

RFID in Wisconsin libraries

Despite its high cost, several Wisconsin libraries are moving to RFID as a way of cutting staff time needed for materials handling, either leading to reduced staff or enabling existing staff to serve patrons directly. A July 19 Milwaukee Journal-Sentinel article describes the experience of New Berlin, West Allis, and Greenfield, among others, who have RFID or are exploring their options.

Friday, July 18, 2008

National Center for Education Statistics reports on academic libraries

The NCES has released "Academic Libraries: 2006 First Look," a statistical profile of the libraries serving postsecondary, two- and four-year degree-granting institutions throughout the U.S. The report includes information on services, collections, staff, revenue, and expenditures. The full report, including supplemental tables, is available at: http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2008337.
The public-use data file is available at: http://nces.ed.gov/pubsearch/pubsinfo.asp?pubid=2008348
For information about obtaining a restricted-use data license to use the 2006 ALS restricted-use data: http://nces.ed.gov/pubsearch/licenses.asp .
For more information about this survey, please go to the Library Statistics Program home page at http://nces.ed.gov/surveys/libraries/.
From:
CHANNEL WEEKLY
The DLTCL Electronic Newsletter
Volume 10, Number 38 - July 17, 2008
Division for Libraries, Technology, and Community Learning
Wisconsin Department of Public Instruction

Tuesday, April 22, 2008

WAAL 2008: Standardization of Interlibrary Lending (ILL)



Standards-based ILL

Terry Wilcox, Reference and Loan Library
Bob Shaw, WiLS

• Directors don’t want to know more about ILL, just want it to work
• We’re using standards all the time, we just don’t know it
• Whenever you search an online database – it’s built on standards - the way it looks for a title, author, ISBN, etc.
• Standards are confusing, so no one talks about them

Why do we have standards?

• Helps software programs talk to eachother
• Help you retrieve information in a way you can understand
• Z39.50 – with Wiscat license (vs. free interface), you can see a lot of resources – takes you into other institution’s online catalog
• Can be developed by different companies, as long as use standards – allows searches across multiple catalogs and databases – can make ILL request
• State agency - we have to re-bid our projects at least every 5 years, regardless of whether there’s another vendor that can do it or not – may sound difficult, but it keeps things changing and evolving, so I don’t get bored

What standards are we using?

• ISO 10161-1 / 10161-2 – international exchange of good and services – could be a cell phone, PDA – much more than ILL/circ – might help you connect with OCLC
• SIP / SIP2 – was never actually adopted as standard, but gave an idea of how systems could connect to produce an end result – developed by 3M for remote patron identification – now NCIP
• NSIP – national standard for circulation

ISO

• Equivalency standards for fields across systems allows accurate, narrowed search results
• One interface to search many systems, don’t have to repeat over and over
• WisCat union catalog - 1,205 libraries of all types and sizes – 7 million records for 35 million holdings – 72 online catalogs (WI + MINITEX + LOC + NLM) – see actual availability [my question: what do you do if it’s at LOC?]

What have we done so far?

• Set ourselves up to be a lender through OCLC
• Wiscat libraries (AGent) can request from WiLS (direct into ILLiad)
• If you don’t want to lend out a certain type of material, you won’t get the request – this would be an improvement for OCLC
• WiLS is a broker (handles requests on behalf of multiple libraries) – UW-Madison might get same request 4 times, which makes sense because of multiple libraries – but ILLiad thinks if you cancel initial request, have to cancel all – we came up with workaround

Before you start

• Testing is crucial – every step
• Vendor may claim to have implemented a standard - but maybe not whole standard, or in same way as other vendors
• Test again anytime something changes!
• Small number of problems encountered shouldn’t necessarily stop you from going ahead
• Error messages may not be intuitive
• Address files may all be different, or just codes

NCIP

• Z39.83 NISO allows actions in ILL or Circ, and opposite action will happen automatically in Circ or ILL (ex: “ship” > “checked out”)
• Not always completed implemented by vendor - may need to buy the fanciest version from vendor to get fullest implementation – ask specifically which ones
• Need to match up every little status change on both sides (ex: accept item, cancel request item, check in item…) – and indicate which side can initiate (or both)
• Many status messages aren’t on NCIP list (ex: recall)

What can you do?

• Encourage administration to request ILS vendors to include standardization
• Don’t recreate the wheel with RFPs – contact other libraries for theirs
• Communicate about potential time/money savings
• LITAC provides guidance to Reference & Loan Library – technology recommendations for all libraries in state – they support standardization
• Most states have systems clearinghouse with hierarchical structure – standards don’t yet recognize reality

Wiscat AGent and ILLiad at WiLS

• ILLiad is more robust and intuitive than AGent or OCLC Resource Sharing
• Consolidated locations to GZM
• 1,500 address records shared
• Just 1 type of “pick slip” for lenders to use – also used as mailing slip and return slip – library system as well as local library printed on slip
• Wanted to move everything online – can use Odyssey/Ariel or “E-doc” for free (by email)
• If citation is bad, or can’t lend but can offer scanning of TOC/index, that note goes into AGent - sometimes doesn’t make it to ILLiad – developing workaround
• Working on improving messages for end-user – rather than “Error – NISO xxxx…”
• Test again each time either side changes something!
• High success rate

Thursday, April 17, 2008

WAAL 2008: User Surveys: Cost-effective Marketing Strategies



  • Larry Duerr and Dolores Skowronek, Alverno College

Cost-effective Marketing Strategies

  • Both of us are on campus library marketing committee
  • Previous committee members were more interested in promoting internally through bulletin boards, etc.
  • International Encyclopedia of Information and Library Science: "Marketing represents an organized way of offering library services cost-effectively and efficiently, baesd upon user interests, communication methods, imaginative design of service and products, and feedback that improves what the library is doing."
  • Rather than pulling an idea out of a hat and saying, "let's try this" - we needed data on our users
  • Last time we'd gathered data like this was 10 years ago
  • Info we wanted to gather: frequency of library use, demographics, reality of student tech proficiency vs. their self-assessment, satisfaction level with library

Data gathering & statistical analysis

  • Probability sampling - better option but requires more understanding of statistics, and more funds - everyone has same chance of being surveyed - yields statistically measurable results
  • Non-probability sampling - tends to be biased and not representative of whole population - not generalizable - convenience sampling (try to get as many people as possible who come into library on certain day/time to take survey) - handy when you aren't sure if there's a problem or not
  • Most librarians don't have the research methodology skills to do probability sampling
  • We had both taken a research methods class, but had never used in practice - we chose non-probability sampling
  • Used same categories in our demographic survey questions, as those used by college - could then compare
  • Educational institutions have tons of data on students - very helpful
  • Attempted to minimize bias when distributing surveys - handed out to absolutely everyone who passed by, whether or not we knew if they were students
  • Larger the sample size, the better - our goal was 331 (minimum sample size for our overall study body, if we'd used probability sampling)
  • You're welcome to use our survey questions - contact us

Our questions + results

  • We adopted a definition of a non-user: "somebody who uses the library once a year or less" - turned out that it wasn't good definition - very few people fit into that category - but it was good that we didn't seem to have the problem of non-use that we suspected
  • Identify and separate 1st-year students, because of course they didn't use library last year...
  • When analyze open-ended questions, need to go through "open coding" process - group into categories and assigned code to enter into analysis software - librarians are good at this!
  • Try to reduce bias by having more than one person work on open coding, separately
  • SPSS is great qualitative analysis software, but not intuitive - seek someone out with know-how
  • 377 usable surveys, 322 were students, 8 nonusable, 124 chose not to answer survey [a data point most people don't collect]
  • Happy to get small differences in percentage between our sample, and overall population by year in school, etc.
  • Grad students - higher non-use of physical facility, but higher use of website; don't necessarily know why
  • "Liked best about the library?" - generating talking points we can use with the administration - why have a library, why continue to staff it - leverage value-added component - high = library staff, quiet space
  • "Liked least?" - too few computers (we had anecdotal evidence about this, but now real data to use in requests for funding); too few hours (have made some changes)
  • "Where do you go first?" - internet (no surprise, not trying to compete there); library building 21%; library website; library databases

What changes have we made?

  • 1st/2nd year students don't use website - more focus by Librarians in Residence, and tutorial videos
  • Students say staff are friendly and easy to work with - confidence for librarians to serve on more curriculum committees, extend staff outside the building
  • Want more computers - budget request, opened nearby computer lab for drop-ins from 12-1pm during week
  • Focus group: more classes in how to do research - offering more workshops on APA citation format - got 5 people at each of 3 workshops [hmmm... not sure this is the right tactic]
  • Low use of web2.0 (blogs, wikis, rss) - continuing workshops on learning technologies, want to purchase Captivate license
  • High use of Facebook - created page, want to create link from website - communicating resources/services/events - gray area about crossing the line into student online communities - but we know it's being used, so good place to spend library time
  • Faculty focus groups: expect library to keep them informed about new technologies and research

Future

  • Do more frequent surveys - not wait 10 years between
  • Target grad students
  • Short-term goals: more laptops, more embedded librarians for specific courses - "Librarian in Residence," promote website to freshmen
  • Long-term: new library building 4-5 years (ours is from 1950's) - get librarians involved, include Information Commons; create information literacy general education course taught by librarians (ACRL IL competencies); staff training - using technology

Lessons learned

  • Find and use experts on campus (ex: SPSS experts)
  • Redefine non-user = someone who uses library once a semester or less
  • Verify college data - use master set/codes, rather than info on the open web which might not match (oops!)
  • Detailed timelines would have been more helpful - tried to go back to analyze data after a semester, had lost momentum - this is common - loss of morale for staff as well as users who have answered survey
  • Offered online survey version after refused paper survey - not many takers - has to be exactly the same
  • Followed up survey with one focus group with students, one with faculty - wanted more, but very hard to schedule - good information - wanted to know what librarians "really do"
  • Need IRB approval, admin buy-in, above-board
  • Without funds for outside expert consultant, wanted to become good researchers - wonderful experience - will understand the literature better now - positive change - total cost was under $600

Questions/comments

  • Let users know results? Haven't yet much; some info in annual report. Will make formal report to admin. Notepad at next "Institute" event where faculty meet - giveaway with facts about library.
  • Memorial Library at UW-Madison did a "know your librarian" display - what they do when they are and aren't on the job
  • Non-usable surveys? Filled out front and not back of survey.
  • Amanda's reaction: Yay! Assessment as part of marketing!

WAAL 2008: Reinventing the Library Class Session


Eliot Finkelstein, Carrie Nelson, Trisha Prosise (UW-Madison's College Library)

Background

  • "One-shots" - single 50-minute sessions - many, many of us teach these
  • Library instruction "module" is integrated by mandate into certain required courses at UW-Madison
  • 2006: 4,300 students get online tutorial followed by 50-minute session
  • Librarians were repeating content in tutorial and in-person sessions - taking up time
  • Got to a point that script was a Frankenstein's monster, after multiple re-writes
  • Started with desired outcomes, rather than jumping into the "fun part"
  • Literature search - Deb Gilchrist (assessment expert)
  • Bloom's taxonomy - set 7 learning outcomes

Demonstration

  • 3 volunteers from audience were taught in the old way (told how to complete all the steps, then did it), then 3 volunteers that had been waiting in the hallway were taught in the new way (why this might be important to you, you won't be able to do it correctly the first time, but I'll step in to talk you through it)
  • Scenario: How to order food at the "WLA Food Counter" - needed to provide structured, ordered commands from controlled vocabulary
  • Second group of "students" felt more prepared, confident; even though one wound up with peanut butter smeared on the table in front of her, with no plate :) - because she knew what not to do next time
  • Teachers gave context: on the job
  • Allowed learners to try before completely taught method
  • One learner modelled, then learners discussed together
  • Set at ease: told them "this is going to be complicated," "this isn't easy"

Re-invention

  • With old method, engagement was less than we wanted
  • Questions and comments from students indicated a disconnect in learning

Constructivist learning

  • Susan Cooperstein and Elizabeth Kocevar-Weidinger
  • We may think that hands-on computer work after a demonstration is "active", but that's not pedagogists' definition of active learning: activity leading to concepts (not vice versa)
  • Students more comfortable with learning among peers
  • Real-world problem to solve (from students' point of view)
  • Learning from mistakes
  • Teacher as coach or facilitator of learning by chunks, rather than Our Leader

Transformative learning

  • Kelly McGonigal
  • Have to realize that there's something you don't know - motivation
  • Safe to fail
  • Scaffolding - teaching/learning in chunks

Changes made

  • Real world: "If you were an intern in Washington, D.C. this summer, your boss would ask you to do this"
  • Failure is built in - showed them a reasonable search, with 0 results - am I in the right database? are my search terms good? - recovered together
  • Disorientation: search field for database names, not for research terms - we bring them there, then talk them through it
  • Safe failure: Pods of computers - see everyone else having same thing happen
  • Balance between support and challenge - chunking, clues, flexibility with finger on the pulse of the room so you can change the plan if gets too challenging

Success!

  • Great student engagement
  • They're realizing that they do not know how to do something they thought they did
  • They want to know how to do this - Problem-solving, Working together
  • Lots of activities
  • Online worksheet - not talking at them the whole time

Assessment

  • Online worksheet kept in a database - research topic, journal database, search terms
  • Pulled 600 sheets - created a basic rubric
  • 1/4 hadn't chosen best database, 1/5 chose poor search terms
  • High percentage of instructors believe that library module improved student learning
  • Reviewed comments that indicated need to make changes
  • Librarians felt very engaged with new script
  • 80% students chose "librarian demonstrations" as the part of module that helped them most - they were really watching us, because they'd already done exercise

Questions/Comments

  • What if students don't do tutorial? Required, with embedded quizzes they need to turn in to instructor.
  • How would you do an exercise like this with different classes? 2nd script for separate class - chose hardest topic that I thought wouldn't work - went well. Work with instructor on assignment - ask "is it OK if the search fails the 1st time?"
  • Do you run out of time? Not any more than in past.
  • What do you cut out? Students working on their own topic at the end. We want them to come with a topic, but they might not start research on it during session.
  • Outcomes? How to find a book and article, how to get help, and positive attitude about the library.
  • Electronic worksheet? Web form - we get them there at beginning of class. Outline of some of class session. Narrative background of scenario. Paste in answers. Talk to the person next to you and find out... Students are okay with multi-tasking on computer. Students get copy of completed worksheet emailed to them (and us).
  • Non-traditional students? Mainly traditional undergrads, comfort with technology. In ELL class, did use paper worksheet.
  • Increased library use by these students? College Library is widely used by this user group, so getting them in the door isn't the issue. Anecdotally, getting better questions at the information desk. Recently, a student had already been in a database and found an article, but knew she needed better search terms and came to librarian - this is progress! Before, "I have a paper..."
  • Academic freedom of faculty? Some students can test out, so not required for all. Abbie Loomis, our campus instruction coordinator, was instrumental in getting library module mandated.
  • Used for more advanced classes? Not us yet. Sarah McDaniel, current campus instruction coordinator, has done similar project at other campus.

WAAL 2008: RapidILL at the UW-Madison



  • Eric Robinson (WiLS) and Heather Weltin (UW-Madison)

RapidILL is excellent - http://rapidill.org/

  • "It isn't the software that makes this work, it's the mindset"
  • Fill rate is 95% within 24 hours turnaround = convenience
  • Cuts out multiple steps to save time = efficiency
  • Reloads (updates) your holding records for you = accuracy
  • There have only been a couple hours when system was down, since October 2007
  • Soon, all you'll need is Odyssey, which is free
  • Technically, you don't even need an ILL system to use RapidILL
  • Not for book loans or book chapters, just for journal articles

Why did we purchase it?

  • No budget increase since 1999-2000 biennium budget
  • UW-Madison library budget is lowest in the Big 10
  • 40,000 students, physically large campus, with dozens of libraries
  • Memorial Library ILL "shop" specific; our health sciences library uses it separately
  • January 2007 we consolidated our 6 ILL shops into 3
  • RapidILL searching and processing faster than anything we had before
  • Unmediated RapidILL would have no staff intervention on campus - on the horizon at UW-Madison
  • Replaces our "Cancelled Title Project" - started this idea at Madison - journals that had been cancelled on campus, select publishers - instead of going through traditional ILL channels, we bought directly from vendor - help offset hassle to researchers; prioritized these requests
  • Replaces our "Rush Service" - very time sensitive and a lot of work - limited to fac/staff/grads - no questions asked - we prioritized these requests to find any way to get article - British Library per-article cost could be up to $60
  • We had been charging $2 per article for on-campus article scanning - students manually entered their fund accounts - typing errors and closed accounts resulted in a low 50% collection rate
  • Primary reason for RapidILL = cost savings - we had been spending $40,000/month, now $7,000/year

How does it work?

  • Need ISSN or OCLC number, and year to query RapidILL database
  • Click the "little yellow dot/ball" icon
  • # of library matches, with unique query #
  • Click import to ILL software, and voila!
  • What happens if RapidILL can't fill request? - your "pod" or "friend" libraries don't have article - usually means input error - pursue regular ILL
  • Checks for duplicate requests - not perfect, but no other system does this
  • Currently need to go online to RapidILL site occasionally - but won't have to go to live web with Unmediated RapidILL - bad citations will be a thing of the past - automatically send to patron
  • Right now, we rely on our students to check and send out requested articles (~40/hour)

Results: Requests

  • Requests are up
  • Allows us to staff more creatively - from multiple locations on campus - 7 days/week
  • Improved turnaround time

Lending

  • This work has to be done by somebody, 24 hours a day
  • Doesn't mean you have to supply everything from your collection
  • You give RapidILL all your records so they know what you already have to compare against requests, but you just give them an exclusion list for lending - only took me 3 hours
  • Everyone says their catalog is terrible, but RapidILL says there's no catalog they can't handle - it's true!
  • Need to know your licenses - electronic journals available for lending?
  • Test phase - 2-4 weeks where you can borrow but don't have to lend
  • They have an algorithm for the load balance - you lend at same rate that you borrow
  • "Pods" are pools of institutions with similar needs, likes, dislikes - can be in multiple lending pools - ARL, Carnegie E, Carnegie I, Boston area (includes public), Taiwan, etc.
  • When Hurricane Katrina hit, RapidILL helped institutions by allowing them to borrow without lending

Can you do it?

  • You can already do it, you just don't know you can do it
  • Check the RapidILL list against your existing lending/borrowing institutions - if already working with them, probably won't change your statistics
  • Trust
  • Integrated with ILLiad if you want all your stats in the same place, and your requests to print multiple per page
  • Get very specific shelf location and call #, in addition to ID # (and barcode) and Ariel IP address (and barcode) - allows easy staffing
  • Odyssey will make things better, cut out steps
  • Ariel older versions not recognizing current version requests (only 2 since October)
  • Batch updating - filled/unfilled
  • Can send notes about unfilled requests in natural language
  • Simple to do "resends" (fix mistakes)
  • Peer pressure to keep up with 24 hour turnaround - color codes on each request
  • Caveat: If you need to turn lending off, you also turn off borrowing...
  • RapidILL encourages you to innovate, and give away monetary recognition awards

Future

  • Book lending is a possibility for some institutions
  • We fill 70% requests through Odyssey, rest in Ariel - more Odyssey = better, faster
  • UW-Madison fills 85% of everything sent to us, compared to national RapidILL average of 76%
  • We fill 2-3 times as much as other lenders get in
  • Turnaround = .53 days (average = .59)
  • Electronic journals included makes things faster
  • 44% of our campus requests were filled through RapidILL within half a day
  • RapidILL also has database of open access articles - it automatically fills within minutes
  • No question about it, YES we're going to keep RapidILL
  • We've prepared patrons by sending out messages: "Did you know that we can fill your request faster if you make your request through WorldCat etc.?"
  • Copyright fees are still an issue
  • Wisconsin pod is being discussed - all academic libraries, not just UW System

Comments/Questions

  • Pods? Some exclusive, others inclusive
  • Cost? Based on workload, still mom & pop shop, so very flexible
  • 24/7? Weekends don't count for lending (not required)
  • Copyright? Every campus has different licensing with vendors. Can't do permanent links or re-copy articles. Electronic journal article "print" versioning is just a couple clicks.
  • Public libraries? Major ones around the country participate, but RapidILL isn't specialized for lending popular materials
  • Odyssey? Will take over. Lots more people have it than you think. ILLiad is a dying software.

Wednesday, April 16, 2008

WAAL 2008: Next generation virtual reference


  • Steve Frye, UW-Madison College Library
  • Mark Beatty, WiLS
  • Valerie Beech, Marquette University
  • John Jentz, Marquette University

IM/chat at UW-Madison, and future of virtual reference

  • Steve:
  • UW-Madison started online reference in 2002 with Convey software
  • Needed to change software, and thought we'd look at new vendors
  • Instead, library powers that be asked us to look at virtual reference as a whole first
  • 2006 started with blended service (chat/IM)
  • "Ask a Librarian" link ubiquitous throughout library webpages
  • Decided early on that service would be staffed at desks, with staff of various levels
  • Needed to be stable, and simple - if needed more than 5 minutes of training, too much
  • Video: watching collaboration on virtual ref between reference staff
  • Choosing software - some useful websites
  • Will add Chat button within OPAC when "no results found"
  • Discussion btw. Writing Center, IT, libraries, tutoring service re: creating virtual Information Commons
  • Using Jing - free to download, screencasting for multi-step processes, free online hosting with URLs you can send patron
  • Takes 7 steps to order another book from another UW System library
  • #1: Virtual ref isn't the point - it's just another communication channel - we don't say "telephonic reference"
  • #2: What is it we do? - if you're thinking about doing it or not, does it fit in your mission? - 1876 Samuel Greene quote on what librarians do - doesn't mention a desk, or having to be there with a patron
  • #3: What do we call what we do? - TAIGA Forum 2006 - library directors - "Within the next 5 years..." - end of reference - library role is to project specialized services into research and learning workflows - Steve: they seem unable to conceive of "reference" beyond the desk
  • If you were building a new library, would you have a ref desk? If not, why do you have one now?
  • What is the future of providing support to students and faculty doing research? Bright.
  • Are we in the buggy business? Or the transportation business?

IM at Marquette University

  • IM = commercial free; VR = expensive client-based software (aka "chat")
  • 2006: John learns of Meebo; also looked at Pidgin (was GAIM) and Trillian
  • 2007: Use both Tutor.com ($$$) and Meebo
  • Meebo: entirely web-based (no download), allows anonymous chat
  • Students are used to being interrupted during reference, so prioritization of modality a non-issue
  • Hand-written log for ref stats, although can keep transcripts
  • In 3 months, IM has become 7.7% of ref Qs; less e-mail (fairly steady); less still VR
  • Think IM may level off at 10%
  • Types: ref (substantive) - mainly, ref (technical), directional (technical), directional (non-technical)
  • Minority of rude, impatient patrons
  • Ref staff really like IM; don't really like Tutor.com (complex national scheduling, etc.)
  • [Live demo]
  • Meebo sidebar in Firefox, so you can monitor as staffperson

QuestionPoint at WiLS

  • Finally able to do quality control - virtual ref staff previously worked in a vacuum
  • Both academic and public library patrons
  • AskAway
  • QuestionPoint introduced Qwidget one month ago - availability indicator, can re-direct to email for off-hours, or link to other live coverage when you aren't available
  • Starts anonymous; can enter email address; can still get a transcript if they don't share email with staff
  • [Live demo - email icon is small and not really obvious, but otherwise looks good!]
  • NWTC using on homepage, and integrated into LibGuides
  • I was able to get it into a MySpace page, and a regular Facebook profile (not a Facebook Page)
  • Would hate to think that librarians wouldn't do something because they were afraid of being inundated by reference questions
  • Could take a while if we ever need changes made to the software; QP is huge consortium with variety of opinions (ex: co-browsing - librarian can take over patron's desktop - Mark: this is dead; others insist they need it)
  • Steve: VR vendors should have talked to users, not librarians - too many features, it became unstable
  • Audience: I tried using public library chat, and Michigan person answered - I needed local knowledge, was referred to email
  • Mark: Garbage In, Garbage Out - need to make sure you put as much information as possible on your own website, so distant librarians can help. Signs in doors when closed - "here's how to get help online"

[Image: http://www.library.wisc.edu/ask]

WAAL 2008: Integrating and assessing information literacy



WAAL Information Literacy Award presentation
  • Dave Dettman, Coordinator of IL and Outreach, UW-Green Bay
  • UW System now looking at student learning assessment tools: iSkills, Project SAILS, ILT
  • Assessing learning outcomes is more difficult for IL than subject areas
  • How well is IL integrated into the curriculum at your campus?
  • "Assessment Loop" - want to complete all steps (goals, measurement, etc.), and close the loop (set new goals) - funders want to see this
  • Accreditation agencies starting to look at IL-related skills
  • Faculty had been afraid of IL - confusing it with technology literacy - can student use x piece of software/hardware?
  • We've been doing "one-shot" instruction sessions for a long time - faculty are used to this
  • Needed to document students' poor understanding of IL concepts for faculty who think that students have these skills
  • Need to approach library databases differently than the Wild West Web, not in same way that you'd ask one another a question
  • Action plan: Make failure visible, in order to move on to more effective approaches
  • Beyond one shot: librarian meets with students 2 times in computer labs where they can continue to research topics
  • Standardized tests: can be powerful for communicating a need for more integration
  • ETS iSkills ICTL test (Scale: 0-300) used at UWGB
  • No library instruction = 156.5
  • One-shot lecture = 164.4
  • Lecture + ICT literacy exercises = 171.2
  • National recommendation = at least 162
  • What does this score mean? Don't know, but he started to get invited by admin to serve on many instruction committees
  • UWGB revived freshman seminar concept, after ~15 years - beyond composition class
  • 1st assignment: Watch movie, pick 5 themes, find scholarly article related to each
  • Library e-guide - but faculty didn't promote, and complained about predominant website citations
  • 1st year (2006) = Failure
  • Would like to parse out data to an instructor level, but my data analyst isn't comfortable with that
  • Self-assessment of learning: increased on most measures (exception: "how to use" information)
  • People upstairs love this: "If the librarian's not doing much teaching right now, imagine the results if librarian was doing a bit more!"
  • Unfortunately, some students get to see me multiple times in their classes, others don't see me at all
  • Perception of what a librarian is the same, regardless of where they work - think the academic librarian is the same as their old kindergarten librarian
  • Really opening doors to faculty, institutional admin
  • Successfully advocated to expand freshman seminar in 2008-09 with IL to about 1/2 students
  • Planning to integrate more with 8 instructors
  • Want to convince 4 more instructors to require a similar assignment with one-shot, so not comparing apples to oranges
  • Many librarians find that they aren't able to use the data they collect in the way that they think, because the wind up trying to compare very different experiences
  • Now possible to make connections between IL scores (higher-level thinking) and post-grad hiring
  • Students finally get something back from assessment - see real-time results = higher motivation
  • We promoted campus interest in results, by some staff promising to shave their heads if score was higher than a certain level
  • Need to build IL assessment into a course, with class time
  • A different campus was offering $25 for students to take IL test - a student said "I'd rather give blood"
  • Awarded an IL "Lesson Study" grant - seed money is powerful on campus
  • Pre/post surveys, focus groups coordinated by Education students
  • Now working on MLLO Project: Assessing mission level student learning objectives
  • Faculty development - monetary rewards - make yourself visible there - with data, you'll become more welcome
  • LibQual at UWGB in 2004, again in 2008 - can show gains
  • UW System-wide assessment interest - we've been working in our own backyards for too long
  • Dave: Better to organically roll into an existing class, than to have a stand-alone "library class" for credit
  • Audience: Disagreement - our credit class is very popular among everyone

[Image: http://www.uwgb.edu/univcomm/news/insidearchive/04nov1.htm]

WAAL 2008: Where are we? Academic librarianship in Wisco


Panelists:

  • Kim LaPlante, Northeast Wisconsin Technical College
  • Mary Rieder, UW Colleges
  • Ed Van Gemert, UW-Madison
  • Pat Wilkinson, UW-Oshkosh
  • Pete Gilbert, Lawrence University
  • Moderator: Gretchen Revie, Lawrence University

Role of library in higher education today

  • Kim:
  • WI Tech Coll system served 400,000 students last year
  • NWTC 43,000+ students, 6,000 FTE
  • Education: what you want, how you want it, where you want it
  • #1 teaching IL skills - find, evaluate, use - librarian is most important resource in the library
  • #2 gather materials - not so much in-house, but provide access; currency (ex: nursing or computer tech within past few years); get copyright permission to put online; video streaming online; cover many counties so has to be widely available
  • #3 fostering innovation; disseminate to admin and faculty re: trends, directions to take, grants
  • Mary:
  • Similar to Tech Coll, with multiple campuses/libraries (13) across state; 50 library staff (~3/library, not all FT)
  • Lots to do, little staff time to do it
  • Large and growing online student population (1,100 now)
  • Undergrad support vs. faculty research
  • Started online document delivery, use SCLS and UB forfor ILL
  • Non-traditional students doing research from work - needed proxy server
  • Online library support has been done from one campus, but will need to hire more
  • Templates for course Library Course Pages - citation guides, databases, catalog, ILL, websites - faculty can customize if want
  • Coursecasting - podcasting audio of lectures, campus activities (ex: poetry readings), access can be restricted to students
  • IL - wide range of students; life-long skills
  • Copyright education for instructors
  • Pete:
  • Googled phrase "role of library in higher education" - found article from 1982, Australian perspective
  • Dependent upon educational objectives of institution
  • WAICU - 19 private schools - Marquette to Nashoda Seminary - most 1000-2000 students - overall 57,000 students; 1/4 4-year students in state - more diversity and non-traditional students (25+ years old)
  • Independent schools: Personal connections, innovate with faculty, mission-driven, about teaching and learning primarily for undergrads, individualized learning, undergrads doing research with faculty
  • Pat:
  • Utilitarian definition of academic librarian
  • Means by which HE gets certain amount of scholarly information to students and faculty
  • 11 comprehensive colleges within UW System (2,500 to 10,000 students)
  • Academic libraries no longer have a near monopoly - once operated in information-scarce environment; now information-rich
  • Grappling with having to demonstrate our effectiveness now that libraries didn't need to 30 years ago
  • Admins contact me and ask about # of books in library to put in reports - that doesn't tell anyone anything
  • Ed:
  • We'll hear more about similarities than dissimilarities today
  • We have an incredible wealth of educational opportunities in this state - marvel at how and why that came about
  • Over 45 libraries on the UW-Madison campus [well...]
  • UW-Madison started 2 years after statehood, library collections go back further than that
  • Sister states benefit from multiple research universities
  • Wisconsin Idea - Charles Van Hise 1904 - boundaries of university extend beyond boundaries of the state
  • My grandfather's time: extension staff, lumbering - natural resources, Now: information technology
  • Support for big science, and digital arts and humanities
  • Important for quality of life in Wisconsin
  • People think "grad students and faculty research" but it's also undergrad education
  • Less about internal focus, than external - how library serves needs of campus, city, state
  • Article in Chronicle from Monday - UW-Madison difficulty retaining faculty and staff, scary article
Changes made in past 3-5 years to accomplish mission in HE? Considering?

  • Kim:
  • IL - more guides, online tours, virtual ref, more lab staff, hired coordinator for 3 campuses, customized guides for 3 programs, video streaming
  • for students who are used to doing their own Myspace and Facebook pages
  • Increasing tools at regional centers so anywhere in district students can get what they need
  • Cataloging learning objects alongside books, journals, etc.
  • Using Delicious account to bring students to recommended sites
  • Library blog with RSS feed
  • In Facebook - not alot of fans, but we are there - incorporate resources within so if seen, they can use
  • Innovation - joined a lot of committees, not just to market library, but to help out as researcher about new technology, trends; More integrated with curriculum dev process
  • College-wide online discussion with reading lists, instructors discuss articles posted by librarians
  • Want to increase team teaching of librarians and faculty
  • Want to make our interfaces more user-friendly; nextgen wants easy, nontrad want intuitive; Voyager 7 this year
  • Instructor development role - want to help train re: libraries, work with existing faculty, being added to search teams, so can market library before they're hired because so busy when they start
  • Mary:
  • Tried some of those things
  • Wisco virtual ref consortium - dropped out - staff small, hard to cover shifts - started to get questions about resources we didn't have
  • Tried chat and IM ref, our students tend to like email because you can get to it on own time
  • New strategic plan - assessment is big - survey a few years ago re: user feedback on Voyager catalog, and lots of changes were made, more streamlined; more campus surveys; 1st LibQual only 118 respondents (not as many as hoped) - will put into report for Library Council
  • Budget cuts - created our own licensed resource purchasing cooperative; more collaborative purchase decisions
  • Some students want to talk, others to be quiet - customizing spaces
  • Online social networking hasn't really gone big with us
  • Some of our libraries have LibraryThing and Google Books lists
  • May become a baccalaureate granting institution, and will need to support this
  • Want to tell faculty what we have, so they can tell students what we have
  • Want to digitize non-copyrighted materials
  • Want to look at internal and external funding sources
  • Pete:
  • Wayne Wiegand was my advisor in grad school - key phrase was "the library in the life of the user, as opposed to the user in the life of the library" - to achieve ubiquity, we try to customize our resources/services for users
  • Signs and business cards: "Ask us"
  • We're also spending a lot of time asking them - formal through SurveyMonkey, and informal through flipchart in library with question: "What one change would you like to see in the physical building?" that users write on
  • We ask ourselves "So what?" - what if we just stopped doing this? what would happen? because we have to stop something if we start something new.
  • IL causes increased reference statistics - make appointments for reference conferences, allows us to prepare more than drop-in desk questions
  • Going to where the students are, virtually - Moodle course management system on campus (free version of D2L, Blackboard) - created a library module to search catalog, will add federated searching, will be doing Delicious and RSS; working with faculty to use PURLs to link to articles
  • Librarians and art faculty talking about digital image provision to studio students - work on things as people ask for them
  • Senior experience - every department has to have a culminating experience; opportunity to integrate library across curriculum
  • Building new campus center - "living room" - library is like that right now; what will new role of library be? Remote services? Domino effect on other buildings - incorporate learning commons into library?
  • Pat:
  • Sharper, more public focus on faculty research
  • TOC service
  • Desktop document delivery - Promised to faculty that we'd get anything they wanted as fast as we could - $10,000/year - BadgerCat helpful as discovery tool, some UW funding
  • Less cumbersome for students - added MS Office suite, wireless, laptop checkout, allow people to do things from homepage
  • Tried minor physical improvements - quiet study, group study, new archives area (work with classes doing research)
  • More fun, fewer rules, no fines for overdues, murder mystery/IL, coffee/cookies during finals, custom-printed mousepads
  • Not only tried to handle cuts well, but have tried to improve services - got through to admin, they were happier with us
  • Not buried under IT in identity
  • Stress one-system, one-library - role of UW-Madison as flagship very important, elsewhere that doesn't happen
  • Reducing footprint of materials, to make room for information commons
  • Conscious transition to digital resources
  • Integrate with CMS
  • Increased funding, strengthening cooperative collection development
  • Ed:
  • Started 1971 as student assistant in library
  • Recent strategic planning exercise - not so important what directions and outcomes were - process on large campus (300 FTE) was interesting and informative - wouldn't hesitate to do again
  • Strategic partnerships - with faculty, students, other system institutions on digital collections, highlight work by faculty, with Google - transformative work for libraries
  • We can do big things, and we can change the world, that's part of our role - will continue to be
  • Library space is a physical asset; over 1 million square feet at UW-Madison; reduction of print, want to repurpose, also landgrab on campus; how partner with faculty, centers, etc. or it will be taken from us
  • Have lost 5 million dollars in journal collections from budget cuts; ILL/document delivery has done a great job
  • Lorcan Dempsey - critical of libraries not "in the flow"
  • NIH requirement of uploading publications to PubMed Central - libraries have taken central role, partnered with research admin
  • Culture of Sharing workshop last weekend - 50 students, starting Students for Free Culture org on campus - told it was the 1st such symposium in U.S.
  • Building collections based on buildings and people not appropriate; need to support multidisciplinarity
  • Librarians designed learning outcomes for learning objects - instructors bring images, skeletons, etc. - how help them place into CMS, provide ubiquity

What skills and abilities help librarians thrive?

  • Kim:
  • Instruction skills with enthusiasm - they just have to share!
  • Someone with imagination who has ideas they want to try
  • Mary:
  • Need IT skills because we're not that well supported, do our own web design
  • Multi-tasking - reference in person, circulation, email reference, committee work
  • Marketing resources, services, what we can do for faculty/admin/community
  • Networking with community - Campus Reads, library boards, helps at budget time
  • Ed:
  • Social intelligence - build into position descriptions - work as team, partnerships with limited resources and time regardless of subject expertise
  • Pat:
  • Ability to work in ambiguous situations, take a risk, take initiative; 30 years ago, libraries were run top-down
  • Business communication skills - we like academia, and we need to focus our communication on what people need to know, not what we want to show them
  • Pete:
  • Creativity - thinking energy - I have 9 pages of brainstorming from staff about better serving campus
  • Responsivity - reference "house calls"
  • Connectivity - knowing people by name, who's doing what
[Image: http://www.mywcpa.org/colleges_universities.php]